Legal Information

Information We Collect

• Personal Information: Name, email address, phone number, and payment information when you make a purchase
• Transaction Data: Purchase history, payment details, and product preferences
• Device Information: IP address, browser type, device identifiers, and usage patterns
• Location Data: General location information based on machine usage

How We Use Your Information

• Process and fulfill your orders
• Send transaction confirmations and receipts
• Improve our services and user experience
• Send promotional offers and updates (with your consent)
• Comply with legal obligations and prevent fraud

Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using secure socket layer (SSL) technology. However, no method of transmission over the internet is 100% secure.

Third-Party Services

We use third-party payment processors (Razorpay) to handle payment transactions. These services have their own privacy policies governing the use of your information.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of marketing communications at any time by contacting us.

To delete your VeloranX account and the data linked to it, including your account in the VeloranX app, see veloranx.com/delete-account. It explains what we delete, and the invoice and payment records we are required by law to keep.

Contact Us

For questions about this Privacy Policy, please contact us through our contact form or email us at [email protected]

Eligibility for Returns

Returns are accepted only in the following circumstances:

• Product defect or damage received
• Wrong product dispensed
• Machine malfunction resulting in incomplete or failed transaction
• Payment processed but product not dispensed

How to Request a Return

To initiate a return or refund, you must contact us immediately with the following information:

• Date of purchase: The exact date you made the purchase
• Time of vending: The specific time when the vending occurred
• Machine location: The location/address of the vending machine
• Transaction ID: Your payment transaction ID or receipt number
• Product details: Name of the product purchased
• Error description: Detailed description of the issue or error encountered
• Contact information: Your name, email, and phone number

Return Process

1. Contact our support team within 24 hours of the transaction
2. Provide all required information listed above
3. Our team will review your request and verify the transaction
4. If approved, refund will be processed within 5-7 business days
5. Refunds will be credited to the original payment method

Refund Timeline

Once your return request is approved, refunds typically take 5-7 business days to reflect in your account. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

• Products that have been opened or used (unless defective)
• Returns requested after 24 hours of purchase
• Returns without proper documentation or transaction details

Contact for Returns

For return requests, please contact us immediately at:

• Email: [email protected]
• Phone: 8660045885
• Hours: Available 24/7 for urgent issues

Acceptance of Terms

By accessing or using our vending machines, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

Use of Service

• You must be at least 18 years old to use our services
• You agree to use the service only for lawful purposes
• You are responsible for maintaining the confidentiality of your account information
• You agree not to tamper with, damage, or misuse the vending machines

Payment Terms

• All prices are displayed in Indian Rupees (INR)
• Payment must be completed before product dispensing
• We accept payments through UPI, credit cards, debit cards, and digital wallets
• All transactions are processed securely through Razorpay
• Once payment is confirmed, the transaction is final

Product Information

• We strive to provide accurate product descriptions and pricing
• Product availability is subject to stock levels
• We reserve the right to modify product offerings without prior notice
• Product images are for illustrative purposes only

Limitation of Liability

VeloranX shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you for the specific transaction in question.

Intellectual Property

All content, trademarks, logos, and intellectual property on our machines and website are the property of VeloranX or its licensors. You may not use, reproduce, or distribute any content without prior written permission.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: 8660045885